WhatsApp for business
Your customers write on WhatsApp because it is the easiest thing to do. The problem: those messages live on one phone, with one person. Syncon links the company number through a simple QR code (exactly like WhatsApp Web, no Meta developer account) and turns every message into a conversation the whole team sees. You reply from the browser; the customer gets it on WhatsApp, from your number.
Scan the code from the app with the company phone, like WhatsApp Web. No Meta accounts, no template approvals, no per-conversation fees.
Link one number per domain (Sales, Support) each with a device name, so conversations are clearly identified per channel.
Messages appear on the Chat page with alerts and sounds. Any teammate can reply, transfer the conversation or leave internal notes.
Incoming photos and files open right in the app, and you can send offers and invoices that arrive as files on the customer's phone.
You can enable AI auto-replies on WhatsApp too, they are off by default. Enabled, the AI answers from your knowledge base within the limits you set.
The same customer's email, chat and WhatsApp live in one address book, with the full conversation history one click away.
Open the Chat page, pick the domain and generate the QR code.
Scan it with the company phone from WhatsApp → Linked devices.
Messages appear instantly in the inbox and the team replies from the browser.
No. Linking happens by QR code, exactly like WhatsApp Web, with the number you already use. There are no per-conversation fees and no template approvals.
No. Replies go out from your WhatsApp number and look exactly like a message typed on the phone.
Yes, one number per domain in your account, each with its own device name. Conversations stay separated per channel and replies leave from the right number.
They arrive in the conversation as files: images open right in the app, documents download. On the Business plan, files are antivirus-scanned first.
Only if you turn it on: there is a separate switch for WhatsApp, off by default. Enabled, the AI follows the same rules as on email: hours, knowledge, anti-loop limits.
The WhatsApp channel is included in the Business plan, alongside chat, antivirus scanning and higher limits.